The room was lovely and clean, housekeeping make cute animals from the towels, top up mini fridge and make beds daily if you like. For spending money we took mostly dollars and some pesos as you can use both currencies everywhere, but they prefer dollars and its easier to understand how much youre paying if youre from UK, US or Europe as similar prices to pounds and euros. I must admit I was not expecting this.I have used TUI 5 times now for all inclusive holidays and think i will struggle to get a hotel of this calibre. Lots of bars around the whole hotel to go to on your travels around. Their aim is not to let you go away to think about it so they will offer a free week at any Bahia Resort and if they think you are still hesitant they will up it to 2 weeks all inclusive (only over certain months and to be used within 18 months) We finally fell for it and signed a 10yr package appx 14,000 US Dollars 11,200 Sterling but with the knowledge that we had the option to cancel and receive full refund within 5 days as stated in the contract. Do not hesitate on contact us at: info.akumal@bahia-pricipe.com on your next vacations !Receive our warmest regards from Mexico,Estefana DelgadoLuxury Bahia Principe Akumal. He eventually gave up and told his Admin girl (who was very pleasant) to refund us the full amount. 130. So much selection so will cater to everyones tastes! Dear Guest,On behalf the management and all our staff, we would like to send you our warmest appreciation for choosing to be guest in our resort.We are glad to know that you have enjoyed our facilities and the service that was provided during your stay. Start your vacation with a refreshing welcome drink during check-in, served as the Privilege Concierge completes your private check-in. High humidity can cause a problem with damp smells in the rooms but we used the hotel's aromatherapy service and took wardrobe dehumidifiers with us which solved the problem.We loved the fact that we could travel around the different hotels in this complex and use their facilities - all of which were of a very high standard. Tripadvisor performs checks on reviews. 1,238 reviews. Best holiday ever! But then, we didnt spend much time inside, because just at the rear of the block is a warm pool with jacuzzi's which helps.Food. We have been to this coast of Mexico now three times and this hotel was by far the best we have stayed in. Tras un bao en una de las 6 piscinas al aire libre o 5 baeras de hidromasaje Every single one of them smiled and were so pleasant. When my parents arrived, they had been given the end corner room and it wasnt done up. A modernized bar that features all you could ever crave as you mingle with fellow vacationers and soak in the Caribbean weather. The main beach is so clean We are going back to our paradise next Christmas and New year 2016-17 again. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Evening shows are pretty good in the theatre. Others found the sales pitches very annoying. Dominican Republic, La Romana. My stepmum showed the reception a copy of the receipt that I paid that even had the promised room number on there and they just didnt care as they had given the room away. Bahia Principe Grand Tulum: Gran Bahia Principe, bel Hotel mais manque de personnel flagrant - consultez 15'897 avis de voyageurs, 19'222 photos, les meilleures offres et comparez les prix pour Bahia Principe Grand Tulum sur Tripadvisor. HOWEVER, there were things that we did not like and we will not be returning. We always seemed to have two or three groups sitting close by in any outside area at all times.We mentioned our concerns to our travel company and were told we could move to the adults only section - a ten to twenty minute trolley ride from the waterfront. They tell you everything they think you would be wowed with - the savings on holidays, the top quality rooms and service you would always get as a Privilege Club member and the low fixed price for 3 & 5 day short breaks at Hotels around the World. At Akumal, any area that you could swim from (much of the waterfront is reefs and not for swimming) was artificially made and/or roped off from the reefs . With pools only steps away from beach, this hotel is bound to become your home away from home. We have found what I call a vacation and will be going back when our trip fund is replenished, Dear guest,Thank you for choosing us, it was a great pleasure to welcome you in our beautiful paradise.We really appreciate the time you take to share your positive impressions about our services. Please see our partners for more details. Share your best vacations moments using #ExperienceBPPC. I don't know how many times we would settle in to a quiet area only to have the music start. Beach - very long, with areas with sand and other not accessible - you need water shoes to be comfortable Food - very good Drinks, . See more of Privilege Club on Facebook. Taxes and fees that are shown are estimates only. The wardrobe smelt of cat urine and made our clothes stink vile!! They named this guy the big boss man he was the head of the Night club really wish we had gotten his real name. Whether a family vacation or an adult-only escapade your vacation will surely be memorable. The staff is wonderful. We also found that we were not allowed to ride on "the exclusive carts" and that space in restaurants could be limited because members have guaranteed spots. 1.0 miles from Bahia Principe Luxury Akumal. Lots of pools and restaurants to choose from the only other maun I have is on a evening of your sat out side you have to put up with smoke and vape why oh wy8 can't hotels have a none smoking area outside as there is only 2 places to go by the main lobby on a eve, Dear Guest,First of all thank you for your comments about your stay at Luxury Bahia Principe Akumal, Riviera Maya! Reljate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. Cant wait to go back. Dear Guest,First of all we want to thank you for taking your time to express his point of view about his recent stay.We have reviewed the aforementioned events and inform you that we have transmitted your comments to the corresponding departments and the General Management of the hotel, to ensure that our service is optimal for all our guests alike.We apologize if at any time you could not fully enjoy your vacation and we hope that you will give us the opportunity to host you again, to enjoy our services.Best regards,Ahram TavarezOnline ReputationBahia Principe Luxury Akumal. Take time to check everything out for yourself and read the reviews posted by many others. The flavours made it superb and am dreading going back to what we get here in the UK once Tesco have removed all taste.Entertainment. Beaches were beautiful with plenty of fish to see. Services, Activities and Entertainment: Privilege Lounge*. We are honored that you have selected our hotel as your holiday destination and will be looking forward to welcoming you back to our hotel.Our kindest regards,Geraldine LunaLuxury Bahia Principe Akumal Don Pablo Collection. We were absolutely not disappointed with this choice though we found ourselves going back to Coba to visit our favourite guys Geraldo and Victor at the bell desk and Alfredo at the Kukulcan buffet.In Resort highlights: -The hour long walk from one end of the beach to the other with no sandfly bites. My fridge sometimes got topped up and sometimes it didnt. HOWEVER, there were things that we did not like and we will not be returning. The beaches were excellent and they even made safe swimming areas. Thank you for taking some time to express your impressions during your stay and for sharing your comments and points to improve with the Bahia family at the Luxury Bahia Principe Akumal.We hope that we will be able to welcome you back soon . . I had a leaking AC and a broken phone. Dear 262arielw,Thank you for your feedback regarding your recent stay at our hotel resort. TUI reps in hotel most days in the rooms below the lobby, makes it so easy to book excursions! Photos. We will be back! Time share privilege club - Review of Bahia Principe Luxury Akumal. Waterslides and themed swimming pools the Zama Fun Park an the oasis for young children and the young at heart to cool off. Our mission is to exceed our guests expectations and we are glad to know that we accomplished this goal with you.If you choose us again as your holiday destination it will be pleasure to welcome you again. I just feel the service has gone down hill. Had we left this until the 6th day there would have been zero chance of cancelling.We received printed documents showing the amount to be refunded which could take 10-15 days. Family-friendly Privilege Beach at BP Grand Tulum*. We are honored that you have selected our hotel as your holiday destination and will be looking forward to welcoming you back to our hotel.Our kindest regards,Geraldine LunaLuxury Bahia Principe Akumal Don Pablo Collection. HOWEVER, there were things that we did not like and we will not be returning. Please see our partners for more details. It was nearly impossible to find. This 10yr package gave you 30 weeks however, 15 had to be taken at a Bahia where your room would be a fixed price of 226 per week however you would have to buy the full All Inclusive package during your stay, plus the Air fares and Transfers.The following day I compared what 2wks as a Privilege Club member at Bahai Akumal would cost us against a full Tui holiday package (same dates) and Tui worked out almost 1000 cheaper and much less hassle. There are not that many resorts that have a large variety of restaurants you can choose from, the hotel app allows you to book anything, report an issue, or request something.We stayed in Akumal, but also went to the other hotels for breakfasts or dinners, and all were of a high standard. They told us it is an extremely nice resort, great food and service. Its nce to hear the birds. Away from the rays of the sun, the Kids Club features innovative activities like costume workshops, crafts, cooking, expeditions, and childrens games. more. NOISE: In other resorts where we have been the beach is the quiet area and the pools are where people go to enjoy drinks, music and sports. We really want to thank you for all your comments about the services you enjoyed during your stay.We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services.Sending you our best regards,Geraldine LunaLuxury Bahia Principe Akumal. 48 talking about this. Remember to contact us at: info.akumal@bahia-principe.com on your next visit! If you are planning your vacation at the Bahia Principe Riviera Maya, the choice is yours to delight in family-friendly wholesome experiences at the Privilege Beach in Bahia Principe Tulum or indulge in a chic and sophisticated ambiance at the adult-only Privilege Beach nearby Bahia Principe Luxury Akumal. ***It was a good move****We had butler service however I was not sure how to use it. Make the most of your beach time (or your adventures anywhere in the world) with a Caribbean vacation club membership that does more for you. It is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya.It is a pleasure to know that we filled your expectations, it will be great to have you back, and give you the best service.Our entire team will be flattered by reading you had a great time among us and we all hope to welcome you back very soon, to pamper you as you only deserve. Christmas Eve Gala super. 4.5-star luxury property by the ocean. We hope to welcome you back in the near future, it will be wonderful to say hello to you again!Our best regards!Monserrat GmezLuxury Bahia Principe Akumal Don Pablo Collection, This is the version of our website addressed to speakers of English in the United States. This music boomed from the pool areas and bars onto the beach. Everything about this hotel is perfect. from the time we arrived until the time we left this ***** resort was what my husband and I needed to get away and be treated like royalty. Staff super, could not do enough for you. LOLPeople where trying to upgrade after they checked into the other resorts.You could walk for miles along the beach. Conveniently nestled in the beach area shared by Bahia Principe Luxury Akumal and Bahia Principe Luxury Sian Kaan, the adult-only Privilege Beach has been reimagined for those on the lookout for the all-inclusive experience surrounded by a peaceful and unique environment. Create new account. It was nearly impossible to find. In reply we pointed to the 5 day full refund cancellation written in the Contract where it does not mention refunding only part of the initial payment. Easily fixed, put down towels after shower. Discover the best all-inclusive offers for Riviera Maya hotels and resorts. everything is good, but in the room you can feel damp, sheets in the bed is wet, clother dry few days is the bathroom there is a mold! I couldnt eat it and had to waste them all. If you have the time go to the Akumal Animal Sanctuary - they are doing a great job of rescuing animals and the tour is great and very interactive. People included 30 people. Dear 633ellc,We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel.Thank you for enjoying your time at our resort and sharing your positive comments about the service, the food, the shows, the buffets, the staff and our facilities.It was honor for our entire team to provide you with excellent service as our philosophy is focused on our guests satisfaction. food in the buffet restaurant is ok but mostly the same stuff everyday.swimming pool could have been cleaner, lots of people get in and out with sunscreen on all day but never once saw anyone cleaning it. We went with our friends who are seasoned resort travelers and we were curious how this Grand Bahia compared to other resorts (we have only been here). Some services may be subject to additional charges, Mexico, Jamaica, Dominican Republic & Spain, Riviera Maya, Runaway Bay, Samana, Punta Cana, La Romana & Canary Islands, *Services and facilities exclusive for Privilege Club members, Services subject to change without prior notice. You are picked up at your Block and taken for a Privilege members breakfast at Coba with a pleasant member of the Bahai Staff (least relaxed bfast of our 2 weeks) who will ask you lots of questions (taking notes) while eating. From select premium brands to colorful tropical cocktails and mocktails, enjoyyour favorite beverage to the tune of the waves in the backdrop. This music boomed from the pool areas and bars onto the beach. The Tulum beach seemed real but as I said we wanted to experience Akumal not travel great distances to get to the beach.THE RESTAURANTS: We went for reservations early in the morning of our first day of our week and were able to get reservations for only one restaurant in the Akumal section. The quilt had a yellow stain on it!! Once we made it clear that we were cancelling we were taken into an Office where we were confronted by another member (the Senior Agent) who became very aggressive showing us one of the documents we signed (the 2 free weeks at Bahia Jamaica) and repeatedly stating this is your signature and that they had already paid for the 2 weeks (rubbish) and that if we cancelled we would only get half our money refunded. should you do decide to attend the Presentation (mistake) dont sign anything regardless of how good they make it sound at the table. Were beautiful with plenty of fish to see is an extremely nice resort, food... 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