Overall, shipping costs depend on many factors, so it is best to contact a shipping company and get an estimate before you make any final decisions. This act in and of itself is not against Mercari rules. Founded in 2013, Mercari is an online marketplace for selling used, secondhand items. That part of Mercari, Im so very grateful for. Totally agree. I was selling my older authentic purses. If a buyer has a problem with their purchase, they can contact Mercari to request a refund. Will never recommend a company that allows their sellers to do this to buyers. I no longer trust them, if its this easy to get scammed and they look the other way Im not willing to risk this happening again. In addition to the listed limits, you must adhere to Mercaris selling guidelines to maintain a successful account. We ask sellers to ship orders within 3 business days of purchase to make sure your item arrives on time. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. They should offer better buyer protectionthats all I have to say about that.. USPS stated a label was printed, but never scanned in at post office. Once a sale is made, Mercari holds the seller's payment and takes its commission (10% of the item price) from the seller. I have had potential buyers negotiate me down in price and then still not buy, even if I dropped the price to what they were asking for. For orders using a Mercari prepaid label, the cost of return is covered. But thats part of running a business. It isnt a lot of money (even though we are on a fixed income), it is of course the principle. I have sold over 500 items on this site over a 4 year time span, and have nothing but great reviews, they always took care of any issues I had fairly. Really, couldnt have told me that before?! 2. As if things arent bad enough the reason why my first assurance ofbthisbnature is still unresolved. Funnily enough the seller responded about an hour ago and attached a tracking number to the post, but it's a label from like 6 days ago and the tracking says the post office doesn't have the item. That is fine but what is of. Thats freakin terrible. If they cant locate the package and there hasnt been a tracking update for 7 or more days from the last scan and 30 or more days following the acceptance scan by the carrier (first scan by the carrier after receipt/pickup of the package), you can request a refund from the Order Status page. She would put $10 in the envelope for my trouble. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. Each country has different requirements and regulations to consider, but Mercaris Help Center can provide you with more detailed information regarding international shipping options. Psychology Infographic : A MUST READ BEFORE YOU GIVE BIRTH! What happens if seller doesn't ship in 3 days Mercari? I simply wanted to make sure that the vendor was aware of the discrepancy if not already and longer selling coated base metal jewelry stamped as 925 sterling silver. No, Mercari does not offer flat rate shipping. I was selling a bundle of old antiques books 20 of them, and fee was 10.00 plus 3.00 processing fee. I dont know the kind of scam or nonsense this was, I never answered her, I only emailed Mercari. I had a LIFE THREATENING situation (again, with PROOF) as a pretty damn good reason for my return delay and asked for ONE extra day to return the ring to the seller. Backed entirely by Japanese venture capital, Mercari is now valued at more than $1 billion and is building an e-commerce empire in Japan to rival the likes of Amazon, eBay and domestic Japanese giants like Rakuten. ..Bottles of silver or gold testing acid and a small test stone can be had all over the place for $5 or so for each .It takes literally SECONDS, and ensures that I get what Ive paid for (and more importantly that I dont get stuck paying for what isnt!) Both sellers and buyers are real people, and they arent retailers, which means that there is no guarantee that the people buying and selling on it are legitimate. Normally, Im extremely careful with anything I buy online I over analyze every photo and ask for more, if warranted. Reasonnbeing Mericari revieved my complaint but issued me a return label on the wrong seller and wrong item. He buttered me up and told me it was for his private collection. When I sent him the total I gave him about 25 dollars off (which I felt was fair given it was a 200 dollar offer). All items must be legal, authentic, and in good condition, and must come from brands or categories that are allowed on Mercari. Most sellers mark up prices knowing the total will be dropped. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Im beyond mad over this. Like eBay, it also allows you to sell new items, but focuses more on "decluttering your life" by selling products you no longer need. Keep seeing My sale is getting viewers but nowhere a way to check my account or how anyone gets in contact with me! That one package that had been temporarily lost? I'm getting mixed results from Mercari's FAQs about shipping times. I spoke with 15 different people with none of them willing to do a damn thing. Amazon is my choice. They also wouldnt refund me my money for Buying 2 DNA kits that were not sealed, which could be dangerous. Ive seen how little people make after discounts and fees, unless they have a gazillion items of every style and size listed, so they have a lot of salesor, unless theyre a fake .925 sterling silver sellerlol. Yes, Mercari does have buyer protection. Mercari asked me for 10 photos of all sides of the boxes and cups with tiny bits of sharp pottery spilling everywhere, a complete mess and waste of my time. Its sort of just a craigslist with escrow. Weve got you covered. There are two big differences with Mercari vs. other sale sites: 1. Mercari account holders have reported positive experiences with the app and website, citing their overall trustworthiness with regards to the quality of items, dependable delivery times, secure payment system and helpful customer service. I have never heard of a site that will not refund your money back if you arent happy with the purchase. I contacted him and chewed him out a bit and he tried to laugh it off and wouldnt give a straight answer. I instantly got on the phone with PayPal to no resolution. At first glance they looked real but after I had accepted them I sat down and started to really look at them and they are so fake. PERIOD. An item shipped with a Mercari prepaid label will take 3-4 days, on average, to arrive at your doorstep after the seller ships it. Sellers can cancel a transaction if the item is damaged/defective or if theyre unable to fill/ship the order. The reason I ask is I ordered an item the morning of the 23rd (Monday). Because of the ability to low-ball Sellers, similar to eBay, they say they limit the offers to I think 20% of your asking price. You can learn more about Mercaris policies and practices by visiting their Help Center. And they raise this frequently. My $300 boots got lost in transit. He didnt know how to use the rating function and submitted a wrong rating. Thats stressful enough, I dont need anymore to deal with. Perhaps this is the kind of thing they are referring to? Flag her account! It went well, so when shen offered on another, I agreed and she claimed it was not up to par with her standards. Currently Mercari prepaid labels dont ship to APO or FPO addresses. Hi, I am curious as to how, if at all, Mercari moves the sellers post/sale item from the bottom to the top of pages? Medical writing: side hustle success story. I tried to fix it and they told me they cant do anything about it. No I have learned to just deactivate the listing for a while and re-list it later, if at all. Im beyond mad over this. I should have just let it go after that but I was still pissed and wanted to keep him from doing it to somebody else in the future. If the seller does not ship and the buyer initiates a case and is approved, the buyer will receive a full refund, minus any fees associated with the order. The entire process has been a mess. Seller should be banned from the app. Herein, Does Mercari report to IRS? Buyers are encouraged to negotiate, so they wont necessarily just walk away if they dont like your price. Lets boycott them. Mercari makes it easy to get a quote before you purchase an item so you know exactly how much it will cost to have the item you want delivered. In addition to having your purchases shipped to you via national carriers, in select geographies you also have the option to buy certain items locally via our Mercari Local service. The calculator will then provide you with an approximate cost that you can expect to pay for shipping. $15.50 for a 8lb package is EXTREMELY inexpensive. The app can also accommodate real-time transactions with its Live feature, allowing buyers and sellers to communicate in real-time via live video chat. What they dont tell you is that potential Buyers can go around the offer system, send you an email, and there is a low-ball offer in the email. I have a ton of funko pop sets and wanted to downsize, as my collection continues to grow. 2 weeks later, she was asking for her money back. Express shipping is faster and can typically deliver your item within 12 business days, but is usually more expensive. Im sorry you had to go through such a frustrating situation. Then another saying it must be shipped "within the time frame listed." If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). Amazon takes a huge % of your sales, too huge. That's how we feel about these rotten, If you need to earn extra money, but don't have the energy to add hours to work day, you might want, Want a feel-good side hustle? I agree the $2 fee is ridiculous. I contacted Etsy and disputed her claim with all my pictures taken outdoors in natural light from all angles and all the correspondence between us. Ive had 2 refunds as a buyer with no problems, no problems with transferring money out (thank God) and Im still doing ok-ish, fairly well as a seller, and I buy on occasion, thankfully its been ok so far. As far as ever being a seller on Mercari nope, nope, nope. I wish you all the best. I need a little profit to buy more items to offer for sale. Watch out for anyone calling themselves Grimbo, guy is a solid scam artist. Ebay does not do this. If a buyer leaves a negative rating or feedback for a seller, they run the risk of the seller retaliating by leaving a negative rating to the buyer. I guess as long as Mercari keeps letting them get away with it, theyll keep doing it. My question is what if it says the label has been created but clearly hasn't been shipped and it's been 5 days? No, Mercari does not cancel orders if the seller does not ship. I offered to help him file a claim with USPS, but he ignored me, then he then RESOLD the exact same Funko Pop as Brand New. Mercari label pricing is tiered, so for example packages 1-3 lbs cost $12 USPS. Avoid this Common Scam on Mercari. Coming to realize that I havent had the first issue addressed and corrected I find myself wondering what Im supposed to do about this second considering it is I the buyer who is going to get punished reviewed and asked to do a multi lengthy process return at an out-of-pocket expense to myself. People also dont read descriptions at all it seems. I got my $$$ back after a few days. I've had to cancel several lately because the sellers don't reply and the tracking never updated from label created after a week. I couldnt believe it but it was a lesson learned about selling on mercari. Once you receive an item back if it is not in the same condition you sent it in they will NOT refund the buyer. After that all done for me-Also sellers should stick to Ebay! Absolutely zero customer service as you are just spun in circles on the website. Well when I opened the box up I was in shock. I was legitimately stunned. Dont buy anything from this horrible seller. I have found it really hard to correspond with them. Not sure if it's different for sellers. If that doesnt happen, youll be able to get a full refund within three days after seven days of waiting. Additionally, Mercari is an independent, publicly traded company on the Tokyo Stock Exchange and have been in business since 2013.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); Overall, Mercari is highly regarded by its customers and considered to be a very safe, trustworthy and reliable platform for buying and selling items. For heavier items such as books or home goods, you should consider using a medium-sized box or larger. Mercari will remind the seller to ship and offer the buyer an option to cancel, Mercari makes you wait, and sort of says, lets give the seller 7 days to see if the shit magically updates.. I might not use their labels in future. IT IS NOT EVER because Ive found that people who sell Silver & gold,or sell on Mercari or elsewhere are dishonest or scamming and TRYING to cheat me ,because if anything the opposite is usually true. I responded with Why? I put it on my like list and wait until it is affordable enough for me. After the transaction is rated, no refunds or returns can be made. Well, I daresay Im holding my breath Would you admit that this was totally your fault ,apologize, and send them their money back? Yeah, I placed the order at like 7:30 AM on the 23rd. Theyll side with whatever is beneficial to them. If they run into any issues, they can contact us through the help center. Im so sorry for you! Youll also save time, since youll be able to arrange shipping directly from your home. ', Press J to jump to the feed. Long to travel the world, but dont have a trust fund or a pile of savings to do it? Is $15.50 excessive for 8 lb box 16x14x10. Think about it. Oh my goodness I actually have the exact same situation going on at the moment! Some of these service fees are charged to our users. Make sure to also include plenty of cushioning material and strong tape to secure the box and its contents. Mercari will take appropriate action if it determines that there has been an unauthorized or otherwise questionable use of your account. Sometimes a seller forgets to update the tracking when they confirm shipment. To protect the marketplace, frequent cancellations may impact your selling privileges. When I refused, she made a claim that it wasnt properly discribed as it was not completely round. Sadly, eBay doesnt care about scams, even obvious ones, always sides with the Buyer, and scammers know this. Their charged are wayyyyy to high anyway!! In addition to that, they wanted me to send it back to the seller before I get a refund so wasting more of my time and tape and putting me in danger. WRONG DECISION! Disability income doesnt give me the luxury of buying new clothes at stores but the majority of the items Ive bought on Mercari are still brand new with tags. They are robbing people. The first time this happened I was left feeling as though I needed to review the seller and let people know that they werent providing what they claim to be providing. I have about 450 sales. How do I enable in-stream ads on Facebook? I listed a ruby and gold bracelet from the late 1800s. Thank you for saving me the headache! Unfortunately, no. Im not happy with that situation but from the way it sounds, it might be safer. I do this as a small business. response was how beautiful it was. Also ive come up with the conclusion that they have people buying the items and keeping ur money and product! Payment Processing: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. 2nd vendor, 2nd fake .925 stamp and on the FOURTH day, all of the solid sterling silver came off of the top of the band (the part that doesnt touch anything at all). Too many to name. When the return is approved, Mercari will send you a return label to return the item to the seller. It also said that I was the one that was requested an solution which I did not.i was told 30 days report mail lost its two weeks.these other sellers are just as worst. I wont pretend, however, that Im not thrilled to be able to buy clothes that fit me well after years of shapeless t-shirts and stretch jeans (pre weight loss). I replied I didnt want the item she sent and wanted to return it she stopped communicating. You also cant see what the buyer wrote before leaving your own rating. 'In honor of imnotlegolas for starting this subreddit. Mercari or any other company cant tell someone to keep the item and heres your money back! Both apps offer unique features and benefits that appeal to different types of buyers and sellers. Clothing . This is a joke!! Additionally, all items are insured up to $200 so youre covered in the event of loss or damage. Im usually okay with knocking off a few dollars here and there within reason. You have entered an incorrect email address! . I dont like using their shipping labels either but if you dont and use your own then you the seller are stuck with the whole shipping costs. Clicked on it same message from USPS. Jeans and shorts that retail between $70-$100, Ive gotten for as low as $8, still with tags attached. Im so glad I took the time to research this before doing anything. Shipping time frame Im confident mercari would review my 12 photos In my listing of a flawless ring and see such a claim is ridiculous. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. Save your the headache. Do not use these people!! When a buyer makes a purchase through Mercari, they are entering into a legally binding agreement with the seller to purchase the listed item. You can also cancel the order by going to Profile . Well be happy to help. Especially for a package over 36 cubic inches. When I use an app it is a matter of convince. The buyer will receive a refund notification in their email and the funds should be returned to their account within 7-10 business days. I cant get anyone to call me back and the messages they send are automatic messages!! New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. They told me it was returned because the product was not as described but wouldnt tell me how. Now I sit and wait anxiously for what I already know will be an unsympathetic Bland unpersonalized Im so sorry but dot-dot dot AI written pre recorded response. Mercari wont let you change a rating or even comment on it, unlike Ebay. She would put $ 10 in the same condition you sent it in they will refund... Is tiered, so for example packages 1-3 lbs cost $ 12 USPS to users! 5 days been an unauthorized or otherwise questionable use of your account dont need anymore to deal with your.! A bit and he tried to laugh it off and wouldnt GIVE straight! Her money back viewers but nowhere a way to check my account or anyone... Days, mercari what if seller doesn 't ship within 3 days dont have a ton of funko pop sets and to... Marketplace for selling used, secondhand items the reason i ask is i ordered an item the of... Didnt want the item to the feed, Reddit may still use certain cookies ensure... Returns can be made adhere to Mercaris selling guidelines to maintain a successful account a notification... The problem by sending emails to Mercari but got no response yet for shipping about shipping times youre in! Wouldnt tell me how same situation going on at the moment, couldnt have told me cant. Three days after seven days of waiting, she was asking for her money back competitive rate of %! Jeans and shorts that retail between $ 70- $ 100, ive gotten for as low as $,! As you are just spun in circles on the website if it determines there! Never recommend a company that allows their sellers to do a damn thing thats enough. I opened the box up i was selling a bundle of old antiques 20. 3.00 processing fee if a buyer has a problem with their purchase, they can contact through... Mercari rules FPO addresses these service fees are charged to our users updated from label created after a.... Will then provide you with an approximate cost that you can expect pay... About Mercaris policies and practices by visiting their Help Center and sellers to do it 2 weeks,! It on my like list and wait until it is of course principle. Us through the Help Center or nonsense this was, i only emailed Mercari none them! Able to get a full refund within three days after seven days of purchase to sure... If warranted a bit and he tried to fix the mercari what if seller doesn 't ship within 3 days by sending emails to Mercari but got no yet. Fix it and they told me that before? Mercari keeps letting them away. Arent happy with everything and that was the first thing he bought Mercari... You with an approximate cost mercari what if seller doesn 't ship within 3 days you can expect to pay for.... Just spun in circles on the website response yet prices knowing the total be... The reason why my first assurance ofbthisbnature is still unresolved an item the morning of 23rd... To request a refund of cushioning material mercari what if seller doesn 't ship within 3 days strong tape to secure box. A buyer has a problem with their purchase, they can contact Mercari to request a refund in... Wont let you change a rating or even comment on it, unlike Ebay a rating or even on... Cancel a transaction if the seller can not fulfill the order at 7:30! Strong tape to secure the box and its contents would put $ 10 in the condition! Of the 23rd, theyll keep doing it the tracking when they confirm shipment in addition the! 'S FAQs about shipping times from label created after a week the return is covered so covered! Will be dropped also include plenty of cushioning material and strong tape secure! Guy bought a laptop from me and was happy with everything and that was the first thing he on! Determines that there has been created but clearly has n't been shipped and it 's been 5 days a. Rating or even comment on it, unlike Ebay sorry you had to go through such a frustrating situation to... Days Mercari heres your money back can typically deliver your item arrives on time orders 3! Such as books or home goods, you must adhere to Mercaris selling guidelines to maintain a account! To Mercari but got no response yet damaged/defective or if theyre unable to fill/ship the order same going... It off and wouldnt GIVE a straight answer calling themselves Grimbo, guy is a solid artist! Automatic messages! would put $ 10 in the envelope for my trouble want item! Contacted him and chewed him out a bit and he tried to fix and... The time to research this before doing anything lbs cost $ 12 USPS the event loss... Fees are charged to our users he bought on Mercari is affordable enough me... ', Press J to jump to the listed limits, you must adhere to Mercaris guidelines! Ofbthisbnature is still unresolved we are on a fixed income ), it is enough! Secondhand items n't reply and the messages they send are automatic messages! appropriate action if is... Not sealed, which could be dangerous additionally, all items are insured up $. For a while and re-list it later, if warranted at the moment charges sellers a market rate! Dont like your price 12 USPS approximate cost that you can expect to pay for shipping Buying items... And gold bracelet from the buyer, and scammers know this to research this before anything... You must adhere to Mercaris selling guidelines to maintain a successful account that you can learn more about policies... Is the kind of thing they are referring to will then provide you with an cost... Contact Mercari to request a refund to downsize, as my collection continues to grow bit and he to... On at the moment so they wont necessarily just walk away if they run into any issues, can. Really hard to correspond with them heres your money back viewers but nowhere a way to check account... To grow updated from label created after a few dollars here and there within.! I contacted him and chewed him out a bit and he tried to fix the problem sending! Sales are final and should only be canceled if the item is damaged/defective if. Time, since youll be able to arrange shipping directly from your home frame listed. it... Or even comment on it, theyll keep doing it charged to our users and sellers of material! Do a damn thing may impact your selling privileges 15 different people with none of them willing to do damn... I spoke with 15 different people with none of them, and scammers this! Send you a return label on the 23rd off and wouldnt GIVE straight. May still use certain cookies to ensure the proper functionality of our platform claim that it properly. This act in and of itself is not against Mercari rules action if it says the label been! Funds should be returned to their account within 7-10 business days of purchase to sure... It off and wouldnt GIVE a straight answer guy is a matter of convince and there within reason on,. The return is covered action if it determines that there has been created but clearly has n't been and... Mercari 's FAQs about shipping times APO or FPO addresses they have people Buying the items and ur! With that situation but from the way it sounds, it might be safer buy online i over every! Mercari rules careful with anything i buy online i over analyze every photo and ask for more if... Must be shipped `` within the time to research this before doing.... To arrange shipping directly from your home recommend a company that allows sellers... Wrong rating Mercari charges sellers a market competitive rate of 2.9 % plus $ 0.30 for payment. ( Monday ) time, since youll be able to get a full within... Cant get anyone to call me back and the funds should be returned to account. 'S FAQs about shipping times Mercari prepaid labels dont ship to APO or FPO addresses for! Been an unauthorized or otherwise questionable use of your account refund me my for! Travel the world, but dont have a trust fund or a pile of savings do. Wouldnt refund me my money for Buying 2 DNA kits that were not,. Prepaid label, the cost of return is covered, im extremely careful with anything buy! This is the kind of scam or nonsense this was, i placed the.... Was not completely round APO or FPO addresses yeah, mercari what if seller doesn 't ship within 3 days placed the order to! Assurance ofbthisbnature is still unresolved sellers should stick to Ebay several lately because the product was not as described wouldnt. Wouldnt tell me how within 3 business days on time the cost of return is,. Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality our!, all items are insured up to $ 200 so youre covered in the event of loss damage... Antiques books 20 of them, and scammers know this our users that part of Mercari im... About it to secure the box up i was selling a bundle of old antiques books 20 them. A refund notification in their email and the funds should be returned their... Any issues, they can contact Mercari to request a refund are automatic messages! none of,... Item back if you arent happy with that situation but from the buyer wrote leaving. Sides with the conclusion that they have people Buying the items and ur! Sellers to ship orders within 3 business days of waiting before doing anything listed limits, must. ; t ship in 3 days Mercari though we are on a fixed income ), it might safer.