<> The second recommendation service is our Reactive Support Case model based on reactive support information. As other Services Hub user consumption grows, recommendations will improve as well. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. WebEmail, phone, or Skype. Otherwise, register and sign in. endstream 25 ea Proactive Credits Proactive Credits . Publisher: Microsoft. endobj With minimal proactive consumption information to use, the less the coll Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. No account? This consumption indicates the user preferences. These recommendations include all content types and are personalized for the customer. All Rights Reserved. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. . The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. endstream endobj 1322 0 obj <>stream Your team cant implement solo? %%EOF 2 0 obj hVkO8+H;T!Hv|3uHFI0]igdcr8. 2 Available for an additional fee. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Click here The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Microsoft Unified Support - Built-in Proactive Services List. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. %PDF-1.6 % qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. WebSupport Services. Get translation when you and a vendor speak different languages. to set up a new trial account instead. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream Illustration shows current Microsoft support offerings. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Support Services Fees. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. <> Your company doesnt allow team members to sign up with their work email. ]DQT6! Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Sorry, the email you entered cannot be connected to Microsoft services. WebCredits cover multiple vendors, incident types and service requests. <> WebWhat are the most widely utilized proactive services available? The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> Proactive support. 586 0 obj <> endobj You asked for personalized proactive support recommendations to empower you to achieve more. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. xMk@9JLvvg l`hmWv endobj As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Create one! 1 Please see Microsoft Cloud Partner Program core benefits for more information. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Learn Premier Support is no longer available for most new or renewing customers. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream hMo0 WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US %PDF-1.7 WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. &30sa` 3 0 obj Enter your email to start your free trial. endobj Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. We are unable to deliver your trial. Sorry, the email you entered cannot be used to sign up for trials. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. To continue with "{{emailaddress}}", please follow these Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services stream 2023 Directions on Microsoft. The material included in the Catalog is manually searchable using service level, service type, and product filters. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Microsoft Support Services are a non-refundable prepaid service. Proactive advisory services, faster response times, and escalation management for business-critical incidents. endstream endobj startxref governing this trial and Microsoft Privacy Statement. Find out how. Learn about Premier Support End of Sale Get details Follow Source: endobj WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Iqxf4W_j| P_$ The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. 626 0 obj <>stream Create a support ticket in the PowerPlatform admin center. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). The recommendations found on the Services Catalog page cover all content types and are personalized for you. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. 1 0 obj On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. 5 0 obj Microsoft Unified support model includes unlimited reactive support hours. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV An array of product support programs are available to Microsofts enterprise software and services customers. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. 1.3. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. WebUnified Enterprise Support Services Description . Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. 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