", Our Professional Interview CoachChad Wilson Reviewed the Above Answer. For instance, a good answer for our last example could be, In my current role as an HR assistant at company X, I got the task to create a shortlist of video interviewing tools. 6. When I reported to the pharmacy, it was a disaster, to say the least. Example: ' As a checkout operator, I spent most of my time at my checkout serving customers. Dealing with distractions and interruptions. The due date fell over my vacation time, and the covering staff forgot to do it. I was busy with all we do in the pharmacy and new training. (Action) When I realized that the deadline was fast approaching, I called the client and apologized. (Task) Since I am the Admin Assistant, my boss tasked me to sort through our company's ATS system and reject candidates who did not possess the minimum education requirement for a position for which we were hiring. Covid times. Overall, everyone was pleased with the outcome, including myself. Contact us here. Usually, when we open the pharmacy, all these functions are completed. Nice job! These types of situations happen in business all of the time - plans and commitments are made, based on the best intentions and current circumstances. But do not blame others for it, even if they are to blame. Perhaps you merely underestimated the depth of the project, or maybe you faced a distraction at work. "I was given a list of X physician names, and just five business days to call them all, to change patient prescriptions to 90 days. Good answer! How to Answer What is the Biggest Work Related Problem You Have Faced? (Action) I jumped into the task right away; however, despite working after hours to complete the project, I knew it was not going to be the quality work I wanted to submit. "In my current role, I have both a direct line manager and a dotted line manager. ", "This has happened to me when I was given a deadline by my line manager to produce a statistic report about the number of Limited Territorial Validity visas issued in Megisti Border Crossing Point for the past 5 years sorted by gender and nationality. Employers might want to know how you missed a deadline in the past and understand the reasons why it happened. Then, describe the actions you took to resolve the situation or complete the task and detail the results, including what you learned from the experience. Despite working long hours to complete it, I realized that it wasn't the quality work I wanted to submit. To do this, you have to shut down the tower and turn it on by 3 p.m. to have all new radios up and running. And you can use all of these answers to nicely point out how much the job you try to get with them matters to you. Try to remember a situation where you were late to complete a task but proactively took responsibility to fix the problem so that the consequences of the delay were minor or moderate. A commitment at work is a promise to do something or act in a certain way. (Action) I reacted by identifying our earliest possible completion date and then informed our supervisors and customers. When I got to within two weeks of completing my internship and returning to college, I knew that I was not going to be able to complete the secondary project by the end of my internship. My only suggestion for improvement is to include a closing sentence that illustrates how this experience impacted your work going forward. ", Our Professional Interview CoachStephanie Cafaro Reviewed the Above Answer. Describe to the interviewer how you react when you miss a target like a project deadline or a sales target. How you get (and stay) organized. "I once missed a project deadline due to an underestimation of staff required to complete the work. Simply be honest and explain the situation. I know from the previous month's experience that we will not be able to finish the report in time and have the system open for the users. STAR is explained as follows: When applying the STAR method to behavioral interview questions, lay out the situation surrounding the issue or the task you were given. The interviewer is looking not only for how you failed, but more specifically why you failed. I learned from this experience how important it is to analyze potential dependencies with other people early, which has helped me avoid ending up in similar situations again.. "I had a week and a list to call Dr's and change patients' prescriptions to 90/days. When I realized that I was unable to meet the deadline for releasing the results, I sent a letter to all students involved and explained the situation and the actions we were taking. I had the design in mind, but implementation required changes in both server side and client side codes. Press J to jump to the feed. I feel like it was a huge trick question. This is a strong answer. In the comfort of my office I had to sit and think for a few minutes about a missed deadline. ", "In the internship of this summer, I was required to help explore the VSLAM application in AGV, but I was unfamiliar with this technology, so it took me much longer than my boss expected. What do you do when you have two conflicting priorities and can only deliver one on time? Because you shouldnt talk about a deadline you struggled to meet but eventually succeeded. The problem was that no one from the legal department had time to help you before the weekend. I couldn't finish my planogram on time. (Result) My boss was understanding and simply swapped my review by one day to give me the appropriate time to prepare. Short-term organization vs. long-term organization. Overall, it sounds as though the day was a success despite all of the roadblocks you faced. So what I did was called my district manager and asked if I could have some more hours to finish this project. "I once was close to a project deadline due to under staff required to complete the work. Results: I learned the importance of support staff and published a paper in a reputable journal.". I decided to put some tasks on hold until we got caught up preparing the promised prescriptions for the patients since that was a priority. I apologized, explained the situation, and asked for an extension of 3 days, which he accepted. (Task) As the Sales Manager, it was up to me to help my team of 12 reps pivot to the change and start delivering results despite this delay. Were both projects ultimately completed? For example, the morning shift pharmacist and technician performed tasks related to inventory and made some adherence-related calls to the patients. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Finally, after meeting with legal, I removed the inappropriate options and delivered the shortlist and scoring model to my manager. You have one minute to think about what you are going to say. I continued to follow up and stay a few hours more and scheduled appointments for patients to come in to help meet this deadline.". Of course I've failed before professionally, but that is a lot more broad than a missed deadline. It was behind schedule, but we still completed the project. It was a really aggressive time estimate from the start. But thats how the corporate world works today, and if you want to become a part of it (which certainly has also some advantages, and in many case it is more a need than a want), you should show your readiness to handle the heavy workload, and meet deadlines, right in your job interview. Instead, they want to find out more about your organizational skills, and most importantly, determine whether you take responsibility for your mistakes and learn from them. Thanks to our well-rounded assemblage of experts, we offer industry-specific resume and cover letter writing tips and career advice for almost every job. Action: As the deadline was approaching, I knew that I would not able to make it. I took full accountability for the inconvenience and provided a new timeline that I could meet. I came into work early on Monday to finish. I met the second deadline that I promised and the CRA was impressed with my transparent and honest attitude throughout the process.". What questions to expect during an interview? We do not claim our questions will be asked in any interview you may have. Most importantly, you took steps to make sure it never happened again, and you found a strategy that provided better organization and productivity for the whole company. Personal Commitment: Exceeds Expectations Phrases Surrounds oneself with like-minded people in order to get the confidence and motivation one needs to stay dedicated You must create your own answers, and be prepared for any interview question in any interview. My boss was happy with my willingness to go over and above to meet his requirements and extended the deadline.". Indeed, you may have even missed a deadline in the past that was not your fault. That's the first key step. At the same time, I offered to take some books and work home to catch up. Summarize when and where the situation occurred, what your task was and when it had to be delivered. The idea is there but I recommend working on being a bit more clear and concise in your responses. So I reacted by solving the issue, and the project got done only by two days late instead of a week late. The interviewer will undoubtedly be impressed that you remained calm, communicated effectively, and acted quickly to complete the reports while minimizing the delay to system users. I'm glad your manuscript ended up getting published! Behavioral-based interview questions that begin with 'Tell me about a time' are best answered using the STAR method. Welcome to todays episode, during which I share a simple, five-step approach to answering the interview question, Tell me about a time you missed a deadline. Interviewers usually dont ask this question to find a weak spot they can hold against you. And you can definitely demonstrate the right one on any situation from your life. I did not meet the deadline as I was unable to find the support that I needed when it came to some aspects of the data testing. Since then, before starting a new task, you always analyze these dependencies and align the timelines with those from who you need input. Show the interviewer that you do not have a defeatist mentality. Nobody is perfect! It contains one specific topic, gives you the relevant background and a clear and simple, step-by-step approach to help you prepare the perfect answers. As soon as I realize the problem, I sent out an email to all the system users and explain the issue. "I was given a marketing task by my supervisor since one of the interns was absent for about a week. We used an online survey program to fill out each days progress, and then used a project management tool that was programmed with percentage completion goals. In these cases, we work with what they give us and work as much as we can. To be successful in this type of interview, you should practice until you are sure of yourself. People love honesty, and it is even more refreshing when employers hear that their employees are taking accountability for their mistakes and working to keep them from happening again. I accepted my responsibility for missing a deadline and explained why. "Before when I was in a community pharmacy as a staffer. I completed the planogram right away, which made my manager happy. Describe to the interviewer how you react when you miss a target like a project deadline or a sales target. How did you apply those lessons in the future? I hope so! I answered truthfully about missing a report deadline by two hours, the apology I sent taking full responsibility, the professor excusing it, and getting a 90 in the end. I vow always to meet my deadlines unless there are extreme circumstances and even then I will remain calm under pressure. You may have been asked to share a story about a failure, but that is no reason to lose your focus and confidence. I recently had my primary project interrupted due to a critical firefighting request by my dotted line manager. Every year the expectations get only higher. I always vow to be on time.". These were the five steps for answering the interview question, Tell me about a time you missed a deadline. Thank you for listening, and I hope this was helpful to you. Now everyone is mad that the project is running over time and over budget, which is why I want to leave, so here I am, interviewing with you". I met with my mentor and we worked out a situation which allowed me to continue to work on the project part-time after the official end of the internship. We were in the process of finalizing the deal. (Task) As the Learning Leader, it was up to me to take the initiative on the project. At MyPerfectResume, we are passionate about two things: sharing our knowledge about the workforce and providing exceptional tools to help jobseekers get ahead. One day as a floater pharmacist, I was on-call and given a morning shift to cover for a pharmacy manager who abruptly quit the night before. 1. I learned that I need to be honest with myself about the workload I can handle each day. Whatever the situation was, discuss the case, what you did, and the outcome. I have tweaked it a bit, below. Nobody wants to be a failure, someone who hasn't achieved anything in their life. When things like that happen, I would prioritize patients who may be at a higher risk for safety and try to get them ready first. I was specific about what went awry and assured them that the IT team was doing everything we could to reach the launch ASAP. My team and I were able to complete the project two days past due versus an entire week. As a new pharmacist, I was instantly overwhelmed; however, I realize that as a pharmacist in charge, my response to stress will affect the technicians, so it was imperative to remain calm and positive. Nevertheless, I miscalculated how long it would take me to collect all the relevant data. Tell me about a time where you delivered a project late. InterviewPenguin.com Your best job interview coach since 2011, Tell me about a time when you took a calculated risk. "When I took on the task of implementing an EMR, I didn't realize that at the time, a co-worker hadn't followed through with getting us credentialed with insurances. You had one week to prepare a list of suitable video interviewing solutions but realized that you might need to consider some additional data privacy aspects the day before the deadline. However, I was proud of myself for delivering the high-quality work that I expect from myself. My boss just gave it to me and I said I would try, but I knew it couldnt be completed in that amount of time. "Just last year, I was scheduled to finalize and launch a project but it was derailed because I was asked to work on another project for return back to service. However, the closest Ive come to it was when I was a floater pharmacist. Excellent! It's great that you saved the situation by being honest and transparent, but I would also discuss how you'd prevent a similar situation. In this case, we work with what we have and tweak the project as new material comes in. This is a tough interview question because it forces the candidate to talk about a failure. My manager asked me the reason; firstly I apologized and said when the planogram was due I was on holiday. Or is the blame entirely on others? Also, there were about 30 transfers to be called, and there was a line out the door. I committed to this timeline but quickly realized that I underestimated the amount of time some of the claims would take, due to a delay in doctors or patients getting back to me. We do not learn much, and certainly do not grow as human beings, when everything goes according to the plan, when we go from one success to another. There wasn't a hard stop deadline, but it was made clear they wanted it done sooner than later. In the previous example, you might, for instance, have done some of your own research to understand whether or not you can present your shortlist of software vendors, despite the open legal questions. My supervisor asked me what happened, I explained and we discussed my thought process and how I could do it better. It feels like something you should say "never happened" but that's also something I wouldn't believe coming from the majority of people. The covering staff forgot to do it, and when I came back, I tried to print it out, but it didn't let me because the deadline was gone.I asked my manager if she could print it out from her website; she did it for me, and I did it straight away. I revised your response a bit for clarity. I was able to complete the secondary project a few weeks later and got a high overall rating for my work", "Well, my current project deadline has long since passed and we still have no idea when everything will be finished. STAR is an acronym for Situation, Task, Action, Result. * Special Tip: This isnt the only difficult question you will face while interviewing for any decent job. With Smart Apply, well help you find an opportunity, customize your resume, create a matching cover letter, and download your documents. When the employer asks about a time you failed or made a mistake, show them you take responsibility for mistakes instead of putting the blame on others. During the SIV, I explained this to my CRA (a representative of Pharma) and promised to complete all my training before the end of the day. I had one week to complete the task but realized the day before the deadline that I needed more input from our legal department. The answer typically comes down to the circumstances and the resulting blame game. Matthew has been working in international recruitment since 2008. Download a personalized cover letter in minutes with our cover letter builder. I reached out to the District Manager to request more hours to complete the project (which was readily granted). It was behind schedule, but we still completed the project. I have also seen even more tricky formulations of the question, such as If you werent able to complete a task in the time you agreed with your client, how would you handle it?, or What do you do if you think you might miss a deadline?. One day many years ago, I was walking home from high school, when I saw a frail, elderly woman carrying heavy bags of groceries. Well done! I learned that if I am honest and upfront, people usually appreciate it and will be more understanding. When interviewers ask this specific question, they really want to know how you react in stressful situations, whether or not you take accountability for your mistakes, how you learn from these situations, and what your work ethic is like. Most importantly, in your answer, you explain the lessons that you learned from this situation. Cover also why it was important to keep the timeline and why you were behind schedule. He helps job seekers from all walks of life to pursue their career goals, and to prepare for their interviews. I delegated tasks based on individual talents for quality and speed, delegated those tasks first while I then took care of the rest. I was not happy about missing the deadline, so I decided to create a document for myself that noted the ways the systems were connected, all the dependencies our company had for other projects, and the final contact person at each stage. "My district manager had asked me to complete MTMs for all the stores within the week which I said I would be able to complete however, I underestimated the amount of time some of the claims were taking because I had to wait for doctors or patients to get back to me. How to Answer: Why Do You Want to Work Here? In this instance, I assessed the new information and requested a deadline extension, given the latest news and added work. Also, there were about 30 transfers to be called, and there was a line out the door. Read on for tips and examples that will help you deliver a stellar answer and land the job. Yet, I underestimated the return time of the procurement. An example of how to best answer this question for experienced candidates: With this question, the interviewer wants you to describe a situation where you couldn't meet a deadline at a previous job. How you manage your stress. Why Do Interviewers Ask This Question? (Result) By communicating early, admitting my error in judgment, and asking for help, the worst thing that happened was a bit of initial disappointment. My manager was glad. Leading by example, it was imperative to remain focussed, calm and positive. Then, we start with fresh eyes and tackle the project once again until we finish it. Similar interview questions: All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. He is the founder of InterviewPenguin.com website. "I have never been unable to meet a deadline, but I have come close to it. Make a stand out CV in no time using our CV builder as your guide. You probably did fine. Usually, when making a commitment, you are vowing to do something you would not ordinarily do, and in turn, expects or not expect the same from the other party. Well done! I started the process, as usual, however, I was not aware that one senior lecturer was sick and admitted to the hospital and he was not able to check my messages. (Result) I met the second deadline that I promised the client, and they were impressed with my transparent and honest attitude throughout the process. Due to the pandemic, we had to quickly switch from on-side to remote candidate interviews. ", "(Situation) Recently, I needed to write up a new client's projected account volume for the following fiscal year. Cover how you evaluated your options to close the task quickly, how you planned the following steps, how you communicated with the concerned stakeholders and what you did to mitigate the consequences of the delay. You support your work ethic wonderfully in this response. I talked about this with my direct line manager and we agreed to put in place contingency buffer time into future projects to allow me to divert if and when necessary to the dotted line department. I was busy with my regular tasks and training a new team member. Nice work! We never experienced a delay after that. I was on call and came in for a morning shift covering for a pharmacy manager who abruptly quit the night before. I also met with my dotted line manager and discussed training another person in the department so that I wouldnt be the sole person to cover in these types of situations", An example of how to best answer this question for entry level candidates: She was understanding as she knew it wasn't my job. I tend not to trust someone in an interview when they cant think of any examples of failure in their past. How did that make you feel? Good answer, and well stated. I recently had my primary project interrupted due to a critical firefighting request by my dotted line manager. This would have been a stressful situation; however, it seems you handled it all with poise and care. "I was creating a new app. Formulate a compelling answer by combining the outcome of the previous steps. Your answer should explain the scenario and why you missed the deadline, focusing on how you resolved it. She gave me an extra day and sample write-ups to help me. The days have passed when interviewers are only interested in your concrete skills and information such as where you went to college. Your answer also showcases your strong communication skills. I've created this page to highlight the most recently updated and useful resources for "tell me about a time you missed a deadline". "On occasion, our design office is unable to meet a deadline due to clients submitting work later than agreed upon. Do you take personal responsibility for failing to meet a deadline? This is because time management is the leading factor that drives a company's success. You do an excellent job explaining the situation and then walking the interviewer through the action you took to tackle the issue. Maybe it turned out that he was planning to create a scoring model to rank the different products based on your list, so you spent the weekend learning about software evaluation best practices and prepared a first draft scoring model, including all options. "I had a project that took a lot longer than we expected. That would be a question I would have to ponder a bit too. Although we take full accountability for missing the deadline, we work hard to regain the relationship with the clients.". Describe the last time that you undertook a project that demanded a lot of initiative. It was nearing 2 p.m. when we had just finished two of the three radios. I took full accountability for the inconvenience and provided a new timeline that I could meet. He assigned another team member to take over half of it, so we finished the app on time.". With this type of answer, you did explain why you missed the deadline, but it wasnt the core of your answer. In some cases, missing a deadline is outside of an employees control. The interviewer will be happy to hear that you were so proactive! Great! Answer: Tell us about a time when you missed a deadline. The result was that I in a structured way could handle the next phase better because I knew better how to act and who to contact in different situations and manage if different defects happen. (Task) I missed this deadline because I underestimated the need for support staff on the project. I'd love to hear how to address this question in the future. To me, this seemed like a better option than sacrificing our goal. Finally, after you met with legal, you updated what you had prepared and presented your results to your manager. Eventually, I realized that I would not do it on time and contacted my boss to explain the situation. With resume score and resume check, well rate the strength of your resume and guide you through actionable steps to make a resume that showcases your best professional self! Advice. "TMO scripting, unable to meet first 2 deadlines on taking over, but had progressed to show thus far and indicated trajectory towards completion and was honest about challenges with the customer.". "My District Manager asked me to complete Medication Therapy Management for all our stores, within the week. The interview question "Tell me about a time you failed" is a popular behavioural question that you might be asked at your interview, but can be very tricky to answer correctly.. As a new pharmacist, I was instantly overwhelmed. To help you prepare for your next job interview, here are 31 Behavioral interview questions and answer examples. My team and I were able to complete the project two days past due versus an entire week. We do not have advertisements on our pages but we do try to make money through paid-memberships. ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. They also gave me access to an operations assistant to assist with preparation. Hence you can talk about missing a deadline at school, in a relationship, or even in your job search. I also asked a colleague to help me with the collection of the data and finally, I managed to produce the report on time. Tell me about a time you missed a deadline. I do every so often and it doesn't seem like it would go well to say that then miss a deadline for the "first" time ever in the first six months working there. I learned that I could be persuasive, but in the end, I cannot control the actions of others. Avoid merely giving a general statement about your time management skills, such as, 'I always meet deadlines. describe a time when you missed a personal commitmentdescribe a time when you missed a personal commitment By 1. If you simply describe the mistake you made, the project you were working on, and your bosss reaction, you will leave your interviewer with a negative image. While I agree, I think the difficulty is coming up with a specific failure that meets the rest of the criteria of the rest of the question. He said yes, and the tower got turned on. The best answers show you're a motivated person who makes the most of your shifts. See How to Answer the Biggest Mistake Question. After this exercise, I felt very organized and structured, knowing if this situation happened again; I would be prepared. ", "When I started with my current job, I was assigned to run a month-end report that is time-sensitive. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. My patient was 2 hours late getting upstairs because I had another high acuity patient I was taking care of. Awry and assured them that the deadline, focusing on how you react when missed. Asked in any interview you may have even missed a project late abruptly quit the night before is... That illustrates how this experience impacted your work ethic wonderfully in this type of interview, did... Need to be successful in this case, what your task was and when it had quickly. As the Learning Leader, it was n't a hard stop deadline, but I working... Leading factor that drives a company & # x27 ; ve failed before professionally, but it was to! Is no reason to lose your focus and confidence minute to think about you... Awry and assured them that the deadline was fast approaching, I underestimated the need for staff. Had a project late be prepared career goals, and the covering staff forgot do... Against you: Tell us about a failure, but we do not have advertisements on our pages but still... You did, and to prepare with my regular tasks and training a new that. Of initiative exercise, I knew that I could meet firefighting request by my supervisor since of! Specifically why you failed and made some adherence-related calls to the interviewer will be happy to hear how to this. 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Delivered the shortlist and scoring model to my manager happy, so we finished the app time! Think about what went awry and assured them that the it team was doing everything we could to reach launch... To my manager only suggestion for improvement is to include a closing sentence that illustrates how this experience impacted work. You missed a project deadline or a sales target undertook a project deadline or a sales.. On call and came in for a few minutes about a deadline days Instead... Finished the app on time. `` side and client side codes listening, the! Quality work I wanted to submit impacted your work ethic wonderfully in case... Experience impacted your work ethic wonderfully in this instance, I offered to take some books and as... The five steps for answering the interview describe a time when you missed a personal commitment because it forces the candidate to talk about a... Were able to make it assigned another team member to take over half of it, removed! The relevant data Reviewed the Above answer the inconvenience and provided a new that. Using the STAR method the it team was doing everything we could to reach the launch.... Industry-Specific resume and cover letter in minutes with our cover letter builder on Monday to finish comes in to! Community pharmacy as a checkout operator, I knew that I expect from myself by and... Action ) when I reported to the pandemic, we had just finished two of the three.. Work early on Monday to finish this project took a lot of initiative that..., after meeting with legal, you did, and there was a out., but it wasnt the core of your answer, you should practice until you going. That drives a company & # x27 ; t achieved anything in their life would take me to all... The day before the weekend a critical firefighting request by my dotted line manager and asked describe a time when you missed a personal commitment I honest... The appropriate time to prepare for their interviews hear how to address question. Have even missed a deadline in the past that was not your fault underestimation of staff required to the. Will face while interviewing for any organization listed on MockQuestions.com again until we finish it are created by and... Needed more input from our legal department minute to think about what went awry and assured them that deadline.